Returns and exchanges FAQs

Do I need a Return Authorization (RA) number to send my boots in for a defect evaluation?

Please return your boots to the original place of purchase. If for some reason the retailer won't take them back, please call us at 800.323.2668 (M-F 5:00am - 6:00pm, Pacific.) We'll get you set up to send in the boots for an evaluation. If you purchased the boots from us originally, please use the online return process to get your boots sent in. We do offer free return shipping from the continental US. 

 

How long does it take to get a refund on my returned item?

Once we have received your boots, it will take 1-2 weeks to process your return for a refund. Once it is processed, please allow 4-5 business days for the credit to be applied and posted back to your account.

 

What is the status of my return?

Once we have received a returned item, it takes 1-2 weeks for our returns department to process. If we have any questions, we'll give you a call. Otherwise, you should see a credit on your statement after about a month.

 

What if I don't have the original box when I send my boots back?

That's okay, please follow the instructions for placing a return or an exchange and send us your boots in some other type of box. If the replacement box is a lot bigger than our box, try to include fill materials (like newspaper or bubble wrap) to keep the boots from jostling against each other during shipping.

 

Do you offer free return shipping?

Yes, from the continental US. If for some reason you aren't 100% happy with your order we do offer free return shipping if the item(s) were purchased directly from our website. At this time free return shipping is not available for shipments from Alaska and Hawaii.

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