Making an exchange with us is easy.
- Return the pair you have. Return Instructions
- Place a new order online. (Remember shipping is free in the contiguous US.) *When we get your old boots back we will refund the credit card used with your original order.
The benefits in reordering online
- Your new boots get to you 7-10 days faster!
- Shipping is free
- Stock is more accurate. (Inventory will have changed by the time your return gets back to us.)
Why can't I mail in my exchange?
Because our stock is always changing we are finding customers don't get the best experience when they mail in a request that we can't fulfill. Our new process is faster and more accurate.
What if I don't want the charge for two pairs on my card at the same time? If you don't want the charge for two boots on your card at once, you can wait until you get an email from us saying that your card has been refunded and then you can place your replacement order online as soon as you see the credit appear on your statement. (This can be 7-10 days after the refund was credited depending on your bank.)
If you don't want to place your own exchange order, or live outside the contiguous US, we are always happy to help you. Just give us a call at 877.432.6637. We are available M-F 5:00am - 6:00pm, Pacific.