Can my order be delivered internationally?
Yes. Through our partnership with Borderfree, we are pleased to provide a streamlined shopping experience for customers in over 80 countries and territories. You now get the benefit of seeing product prices in your local currency, guaranteed order totals, cost-effective international shipping, and much more. For a list of available shipping countries and shopping currencies, please click on the flag in our footer.
What is Borderfree?
Borderfree is an ecommerce solution that allows us to present you with product prices in the currency of your choice, aggressive international shipping costs, all extra fees for taxes and VAT, and a guaranteed order total. The Borderfree solution allows us to offer you a transparent shopping experience.
How will I know how much my order will cost?
Just add items to your basket and click "secure check out". Borderfree calculates and displays the order total in your preferred currency, including all shipping costs from the United States to your selected international destination, as well as any applicable duties and taxes imposed by the customs and revenue authorities in the destination country.
Are there any additional costs that will be due upon receipt of my order?
Nope. the order total presented at checkout is the exact amount you’ll be billed by Borderfree, and there will be no additional costs due upon delivery.
What currencies does Borderfree support?
Currently, Borderfree supports billing in over 60 global currencies, with more being added on an ongoing basis. Click the flag in our footer to view and select from a list of supported currencies. Once you confirm your preferences, you will be able to see products priced in your selected currency.
I live in the United States. Can I use Borderfree to ship an order internationally but pay in US dollars (USD)?
Yes. You can receive a guaranteed order total for an order that is shipping internationally, but pay in USD using a US credit card. This works well for gift giving or if you’re an American traveling or living abroad.
What payment options does Borderfree support?
Currently, Borderfree supports Visa, MasterCard, PayPal, American Express, JCB, and China UnionPay, with additional payment options coming soon.
How fast can I get my order?
This depends on where your order is shipping and the shipping methods available for the items in your cart. When you check out you will be given a specific delivery promise. It typically ranges from 1-3 weeks.
How much does international shipping cost?
International shipping is calculated based on a number of factors including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during checkout based on the items you are purchasing and your shipping destination.
When will I get billed?
Your credit card will be authorized by Borderfree at the time you place your order. Your card will not be charged until your item is on it's way out of the United States.
How much duty and taxes are charged on international orders?
Duties (or customs tariffs) are set by the destination country customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports. International taxes (such as Value Added Tax, or VAT) are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order during checkout.
Are there any items that cannot ship to my country because they are restricted?
If for some reason there are any items that cannot be exported from the United States or imported into your destination country selection, Borderfree will notify you during the checkout process.
Do you ship to US military addresses (APO/FPO)?
Yes. But orders shipping to US military addresses should go through our domestic checkout, as they are not subject to the same costs and logistics flows as our other international orders. To do this, you should shop as if shipping to an address within the United States.
How can I track my international order?
You can track the progress of your international package(s) here.
What will my credit card statement say?
Your credit card will be billed by Borderfree and your credit card statement will read “BF*LACROSSE” where “BF” denotes the Borderfree network.
Who should I contact if I have questions relating to my order after I have made a purchase?
Please contact us at email@example.com or +1-503-262-0102 we will gladly assist you with any questions relating to your international order.
How can I update or change my order before it ships?
Our goal is to ship your order as quickly as possible; therefore, we are typically unable to make any changes to an order once it is submitted.
Can I purchase or redeem international gift cards?
Unfortunately, we do not currently support the sale of gift cards to international customers or the redemption of gift cards for internationally-shipped orders.
What is your return policy for international orders?
If for any reason you are not satisfied with your purchase, please contact us at firstname.lastname@example.org or +1-503-262-0102 and we will provide you with further instructions on where returns should be shipped and the amount you will be refunded. Typically refunds will be for the amount of the product and not the shipping. Return shipping is typically paid for by you but we will provide a label and instructions. Refund amounts for returned items will be credited to you by our partner Borderfree in the same currency and using the same exchange rate as your original order.
How do I know what size to buy?
Our products are sold in US sizes. If you don't know your US size you can look at our international size converter chart here.