Purchases on LaCrosseFootwear.com:
We accept returns for all new, unused merchandise ordered on LaCrosseFootwear.com and provide free return shipping on all orders placed within the United States.
To return your order, follow these steps:
- Click the ‘search by order number’ button below and enter your purchase order number, last name and email address (as printed on the packing slip inside your box). Click the "order lookup" button.
- Click on the item(s) from the order you would like to return and follow the prompts to generate your prepaid UPS return shipping label. (If you need a USPS return label, please email customerservice@lacrossefootwear.com)
- Pack your merchandise in the original packaging, affix the shipping label to the outside of the box and drop it off at a UPS service center. Be sure to ask for a shipping receipt for proof of drop off, should your package get lost in transit.
Defective/Damaged Boot Returns:
If you are returning a product that has been used, it will be evaluated once received. If deemed defective, we will issue a website credit or refund, depending on the original place of purchase. Click here for more information on warranty returns.
International purchases on Global.LaCrosseFootwear.com:
Please refer to our international returns support article.
Purchased from authorized retailers:
If you purchased from an authorized LaCrosse Footwear dealer, please return your items to the original place of purchase.